Setting up Home Hub 3000 and my own wifi router

By | Sep 4, 2017

I switched to Bell Fibe services (Internet and TV) after many years with Rogers. In my experience, the Rogers Ignite service worked well but the TV service with the NextBox 3.0 was just awful. The many problems with this service are well documented and I won’t get into it here. Being a techie at heart, I wanted to enjoy newer home entertainment technology and Bell seems to be the current leader here in Ontario, Canada. There is a rumor that Rogers will be launching IPTV sometime in 2018 but I wanted the new tech now. First off, no more physical cable running throughout my house. The Bell television receivers are all wifi capable (ethernet is also available) which means that I can conveniently move my receivers and televisions around the house without any hassle. Depending on your perspective, the only downside to the Bell service is that the Home Hub 3000 is required to manage delivery of all services: Television, Internet and Phone.

I have fiber to my house to the HH3000 (FTTH). I measured a sustained 286Mbps download speeds and low ping times with a laptop connected directed to the HH3000. Sweet. Do I really need that speed? Probably not. Netflix only requires 5Mbps per HD stream. My home network setup is centered around Ubiquiti EdgeRouter X for routing and security and Ubiquiti UniFi AP for wifi services. With my previous setup, the Rogers router was placed into bridge mode (wifi disabled) and my own router handling wifi duties. I had similar plans for the Bell router.

The new Home Hub 3000 from Bell does not have a bridge mode. Although I found many posts online that suggests that the HH3000 supports pppoe passthrough, I was unable to get it working with my Bell B1 username and password. A ppp session is being established but then it disconnects with the following error: LCP: timeout sending Config-Requests.

The HH3000 does not support a bridge mode. You have to enable the Advanced DMZ by navigating to the advanced configuration menu. According to the Bell service manual provided to their installation technicians, the Advanced DMZ feature available on Bell Aliant Actiontec routers provides an alternative to RFC 1483 Bridge Mode deployment. This feature delivers the functionality which is usually sought after in a Bridge Mode configuration while maintaining compatibility with service offerings and support capabilities. Enabling Advanced DMZ on the HH3000 allows my router to obtain the HH3000’s WAN IP address and receive every packet received on the router’s WAN interface (just like being in bridge mode). Packets to and from my router in the Advanced DMZ won’t need to be modified as they traverse the firewall since they were constructed using the WAN IP address to begin with. This configuration is the preferred method since it allows Bell to maintain management of the HH3000 to reset, push updates, etc. The HH3000 sits outside of my LAN and has no visibility into my home network.

I have had this new setup for a few weeks now and it seems to be solid:

  • Disabled wifi on the HH3000 since my home wifi is managed by the Ubiquiti EdgeRouter X.
  • Enabled firewall on the HH3000. Never hurts to have multiple layers of security.

The Bell Fibe TV service makes use of a separate network on the HH3000 and is not affected by disabling the main wifi service. I have had this new setup for a few weeks now and it seems to be solid.

Update 3/6/2018:

The Advanced DMZ function of the Home Hub 3000 no longer works for me. A WAN IP address is assigned but nothing is being forwarded by the HH3000. I also tried pppoe and was able to authenticate and get a WAN IP assigned. However, just like the Advanced DMZ, nothing is being forwarded. The HH3000 only works with the Advanced DMZ disabled. There are references to this issue on other forums such as http://www.digitalhome.ca/forum/192-bell-aliant-home-phone-internet-iptv/281945-home-hub-3000-advanced-dmz-not-working.html. I am setup with a “double NAT” situation but I do not run any services that are adversely affected.

33 thoughts on “Setting up Home Hub 3000 and my own wifi router

  1. Ted

    This is pretty impressive. I so far havent found anyone else with an HH3000 able achieve the bridge type of setup while maintaining service and firewall with their existing TV.

    The best I got from bell was the “helpful” suggestion to buy a static IP from their business department by cancelling my residential service, starting a new contract (3 years) with business which would omit the ability to have 4k.

    As they said “do you want 4k or the static IP”…

    Reply
  2. Isaac

    Hello, thanks for the article. What is considered a bridged mode? I am running edgerouter behind hh3000. Pppoe connection works and i am able to get it connected. Am I alone in this? All the forum and articles I see says pppoe path thru does not work with hh3000 fiber internet…but how come mine works? Can you explain this phenomenon?

    Reply
  3. Bob

    Hi, This is really good information. I just switched to the HH3000 and was surprised by it’s lack of configurability. I was hoping to run my network behind a Cisco ASA firewall but couldn’t find a way to insert it in the network behind the HH3000 without creating a double NAT. Your config just might work for this. I too run my own Wireless network but found that the HH3000 will not do DHCP relay for the wireless clients. This forced me to create a small DHCP scope on the Wi-Fi controller just for the wireless clients. The most puzzling issue is that after I turned off all the wireless in the HH3000, it still broadcasts a hidden Wi-Fi network in 5GHz. I don’t want this causing interference with my Wi-Fi network, so if anyone can offer a solution it would be greatly appreciated.

    Reply
    1. Nigel Post author

      As far as I know, there isn’t a way to turn of that wifi network. You probably don’t want to turn it off anyway as it is required for the vlan that supports Fibe TV. I believe that those packets are tagged with vlan id 35. I have Fibe TV service active with my setup and there is no problem with interference between the HH3000 and my wifi router.

      Reply
  4. Jay

    Wow great info thx. I’m a new Bell3000 + Fibe TV subscriber.
    I want to use my D-Link DIR-819 AC750 Dual Band router.
    I’ll try this. Thx 🙂

    Reply
  5. Phil

    This worked for me! Thanks for the post.

    I was getting a poor signal on the top floor with the HH3000 and I had a switch on the top floor. I plugged my ASUS AS87U router into the switch using the WAN port of the router. I went into the DMZ setting on the HH3000 and selected the device (ASUS router). Worked! Simple as that!

    The alternate option was to get Bells WiFi pods (which are full mesh and I think would work well) but I had the ASUS router and it’s a good one so I tried your approach.

    Reply
    1. Patrick

      Hey Phil i see at the bottom of the article it says this no longer works but your reply is very recent your saying you got this to work for you just fine? i ask because i will be getting the home hub next month and would really love to use my own router with custom firmware.

      Reply
      1. Phil

        It still works for me. I’m not sure why others are not. Nigel seems to have figured it out. To recap: I went into Advanced Settings>Networking>DMZ, found my ASUS router (it is connected to my WAN port on the ASUS) that was plugged into the HH 3000 and checked off the box at the bottom that had the following text.
        “The advanced DMZ feature allows a device to use the modem’s WAN IP address as its own. It also puts the device outside the modem’s firewall.”

        Reply
        1. JackB

          Hi Phil,
          I just want to confirm the port connections.
          From your switch, you are connecting to your WAN port on your Asus. On the HH3000, the other end is connected to WAN port there or a LAN port?

          I want to use the Linksys AC1900 router as my secondary

          Reply
          1. Phil Mostert

            Yes, on the HH3000 side you plug your CAT5/6 cable into the LAN port and at the other end you connect to the WAN port on your router.

    2. Steve

      Wanted to leave a reply.

      I have gotten this to work with Homehub 3000 and TP-Link AC1900. I am also on Bell Aliant.

      I plugged the AC1900 from LAN1 on Homehub to “Internet” on AC1900 (which is the WAN).

      Logged into the Homehub Router and added the device found in Advanced Settings>Networking>DMZ (including checking Advance at the bottom). Save the settings and allow to save.

      It may take a couple minutes to make all the connections but it works.

      Wanted to pay it forward as this post helped me and wanted to confirm it still works.

      Reply
      1. Jason

        Hello , sorry to bother u! I read that u are using a Netgear AC1900 instead of the HH300 for wifi? I also want to do that as I’m hoping the netgear will provide better wifi reception!

        Just looking for some advice on how to shut down the wifi on the hh3000 and use the netgear for wifi?

        Thx in advance

        Reply
        1. Nigel Post author

          You just need to login to the HH3000 and disable the wifi.

          Reply
  6. Patrice Samson

    Hi All,
    I am hoping someone can help me.
    I have a similar setup.
    HH3000 to eth0 on edgerouter lite.
    eth1 to netgear unmanaged switch for home LAN.
    After 15 minutes of being connected, the HH3000 crashes and need to be rebooted.
    The installer even installed a second HH3000 without success.
    I have my own wi-fi using Ubiquiti access points so I have disabled the BELL wi-fi network.
    I have my edgerouter set for DMZ in the HH3000.

    If I simply by pass my Edgerouter and feed the HH3000 directly to my netgear switch, all works fine.

    Im guessing its an issue with my configuration in my Edgerouter but I cant seem to figure it out.
    I can post my config if needed.
    Hoping someone has an idea as I have been working on this for a week.
    Thanks all

    Reply
  7. Patrick

    Nigel,

    Do you have any other way of doing this as it is important for my work and have no choice but to get the home hub 3000. does anyone know if this is working again or have a workaround to use your own router?

    Reply
    1. Nigel Post author

      This all started with an update that was pushed by Bell a few weeks ago. Maybe this is happening in my area only. The configuration still works except for the advanced DMZ function. The only difference is that the router that you want to use will receive a 192.168.2.x IP address instead of the actual WAN address. In effect, this is a double NAT situation where both the HH3000 and your router will be performing NAT. It works fine in my setup and performance is not affected. The only downside is that port forwarding from the Internet to hosts on your LAN will be complicated (but not impossible).

      Reply
      1. Patrick

        Alright somewhat good news basically in the house there will be a lot of gaming consoles an to be able for all to have open nat i need to use my own router with custom firmware it works great with the old bell R3000 but in the new house they told me i will be getting this home hub 3000 so im not sure if this whole double nat situation will cause problems with open nat on the gaming consoles 🙁 i wonder if they will ever push and update to revert this probably not enough of us out there to get our voice out.

        Reply
        1. Pldelisle

          Same problem here.
          I’m with Virgin (which is Bell in Montreal north shore), and they gave me this piece of crap of Home Hub 3000.
          I have my own Cisco 2821 enterprise, Cisco 2960-S 24-port gigabit switch with L3 VLAN static routing.
          I wanted to activate the advanced DMZ. Tested it with a Bell HH3000 two weeks ago at my parent’s house. Worked well.
          Got my new house and a newer version of the HH3000. I had to activate the advanced DMZ but never got a public IP on the WAN link of my 2821.
          I had to double nat but this is causing problems.

          Reply
          1. Nigel Post author

            I haven’t tried this personally but I have heard that PPPoE pass through seems to work in some areas. That’s the thing with Bell…the services are not consistent in all locations.

          2. edidas

            did you use your pppoe authentication directly?

          3. Nigel Post author

            Just remember that you will need to keep the HH3000 if you have Bell TV or phone service.

  8. Gavin

    Hi!

    This works well for me with the HH3000 advanced DMZ through to my Asus RC55U router that I’m using as my DHCP

    But, the next challenge for me now is that I can no longer use a Plex media server run off of one the machines on my local network. Nothing else on my local network can see the server at all. (Although all casting / mirroring with youtube, spotify, etc work fine)

    Secondly, if I try to apply my VPN on the Asus router, I also lose complete connectivity to the outside.

    Does anyone know a way around this?

    Reply
  9. Daniel

    I have an Asus RT-AC3100 connected to the HH3000 in advanced DMZ. It is working but, i noticed the connection from the HH3000 to the Asus router’s WAN port is only 100Mbs. Does anyone know why it doesn’t connect at 1000Mbs? Thanks.

    Reply
    1. Nigel Post author

      The ports on the HH3000 are gigabit ports. If you are getting <100Mbps then there's a problem with the ethernet cable, or the switch in between the connection or maybe the pro configuration on the RT-AC3100.

      Reply
  10. iain

    Thanks everyone, there are good comments on this thread.

    I am a new Bell subscriber in a brand-new subdivision and as you know Big Red and Big Blue do not allow the little guys to piggyback on their fiber networks yet so I had to drop the awesome guys that start.ca.
    The value of Bell over Rogers seemed to to be best so I selected them.
    I had a robust network simply using a AC Airport Extreme with a couple of airport expresses in my old house. Everything was wireless.
    New house is been prewired with cat gigabit into almost every room:-) so the plan was to simply disable the Wi-Fi on the 3000, add my Apple APX with a 16 port gigabit switch. I have not had time to terminate all of the ethernet rough ins, for the cable drops but Bell had thrown in the Bell ‘Pods’ pods for free.
    Long story short, they’re absolute garbage… the worst mesh network I’ve ever experienced.
    With the home pods disabled and my MacBook Air wirelessly connected to the home hub, I was speed testing at over 300 Mb per second as per my plan.
    As soon as I enable the mesh network, and add a single Home pod, let alone all of them,the performance drops to anywhere between 10 Mb per second to maybe 70 in certain rooms.
    Cant wait to finish the hardwiring…

    Reply
    1. Nigel Post author

      The advantage with the Bell FTTH Internet service is the speed and low latency. However, the HH3000 is an awful pieced of hardware. With a quick Google search you will find configurations where some folks eliminated the HH3000 entirely and connected the fiber directly to a SFP port on a suitable switch. Your b1 username/password from Bell will work with authentication pass-through. With this configuration then you will be able to use your own wifi hardware (which I am sure is better than the HH3000 hardware). In my case, I basically use the HH3000 to terminate the fiber. I connect to my gigabit switch via ethernet and then to my UniFi wifi hardware. Although the wifi on my HH3000 is disabled I need it for the Bell TV service.

      Reply
  11. stark

    hello everyone
    I have a bell home hub 3000, what I wanted to do was like set up a dns using no-ip and then use port fordwarding like from the router I tried to port forward to my kali linux at the port 4444 but whenever I tried to ping the public ip address or the dns which I set up using no-ip am not able to ping, I tried to go through DMZ in the router and also enabled the advanced feature everything failed so could any one help me or guide me how to make this successful.

    Reply
  12. Leo

    Has anyone been able to do this with the Hub3000 and Google WiFi? Something happened recently and the Google WiFi speed has become slower than a snail. I have 300MB up/down and the Google wifi sends only 50Mb at best. I’ve tried the DMZ, contacted Google supported and they blamed Bell of course saying that the modem needs to have bridge enabled.

    I’m thinking to sell the Google WiFis and just get the Bell extenders. I guess that is what they want.

    Reply
  13. dave

    Hey Leo, had the same problem and had to factory reset my google wifi.

    The speed came back but I am still struggling with double NAT issues and port forwarding.

    Reply
  14. Martin

    I just got the Bell 1 gigabit service installed yesterday, and of course it comes with the home hub 3000. Using an ethernet cable (Cat6) from the home hub to my computer I can only get 400mbs when testing with speednet or the google speed site. But the home hub speed test utility (if you login into the modem u can use the utility) shows that it gets 1 gigabit download, any opinions pls?

    Reply

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